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If for any reason you are not happy with your order we can make a refund. Returns are only accepted for original-perfect conditions items as received by you; sealed, unused Contact Lenses and unworn spectacle frames.

The procedure is the following:

  • Contact us as soon as you receive your order to let us know you would like to return it back.
  • The items must be returned back within 20 days of your email, at your own cost.
  • We advise you to send your order back safely in a good package and with a traceable method as we will not be responsible for any damaged or missing shipments.
  • Once we receive your items as mentioned on the above points, we will email you to arrange the refund.
  • Refunds will be proceeded as soon as possible and within 10 working days, to the account/card used when the order was placed.

Note: Items on sale or clearance and special orders cannot be returned.

 

Our website stores and retrieves information on your browser using cookies.

The following explain what cookies are and how are being used on our website.

What are cookies?

Cookies are data that our website asks your browser to store on your computer or mobile device.

It can contain information that is not identifying you personally but it is used to improve your personal web experience. These information for example can include the date and time of your visit on our website and the time you have spent on our website.

Types of Cookies:

  • Session cookies are only used while the browser is open, once you close your browser these cookies will be deleted from your computer. These are used to remember your browsing selections or provide secure access to services of our website.
  • Persistent cookies are stored on your computer even after the closure of the browser. These are deleted when they are expired or if you delete them yourself. These are used to recognise you as a repeat visitor and adapt our website’s content to your preferences.

Based on ownership, there are cookies managed by us, called In-House cookies and cookies which are managed by website other than our, called Third-Party cookies.

Based on purpose:

  • Technical Cookies: Used in order to provide access to services you have requested.
  • Analytical Cookies: on our website we use Google analytical cookies to measure how users interact with our website’s content.
  • Advertising Cookies: Used in order to provide the most appropriate and relevant advertisements to our users.

How we use cookies:

Should you give your consent for the use of cookies, our website uses these in order to improve your experience with us by distinguishing you from other users and gathering information on your preferences and choices.

Third party cookies may be installed if you interact with content on our website such us social media buttons or videos. These are subject to the relevant websites’ cookies policy and cannot be accessed by us.

Your consent:

When you visit our website, browsing and remaining on our website implies your agreement to our cookies policy.

Disabling and Blocking Cookies: our system will automatically create cookies on your browser when you visit our website however you can still use our website if you wish to disable or block cookies by configuring your browser. Information on deleting, disabling or blocking cookies can be accessed on: http://www.aboutcookies.org

Changes to our cookies policy:

We reserve the right to amend, update or adapt the above policy to reflect any legislation or interpretation of the relevant data protection agency changes. These will be applied and posted on our website as soon as they are in action.

We are committed to respecting and protecting any personal information our customers share with us. It applies to all our customers, worldwide.

We only collect the adequate, relevant and necessary information needed in order to proceed with the purpose you provide it for.

The information we collect includes but is not limited to:

  • Full name
  • Date of birth
  • Delivery address
  • Billing address
  • Payment details
  • Phone number
  • Email address

We may also use the above in case we need to contact you for further information in order to procced with the services you have requested.

We will process your information to comply with legal/regulatory requirements.

These are collected and held for a minimum of 6 years as required by law.

Information can be obtained by our service partners including our payment processing partners (i.e. Paypal) and courier services, which have their own privacy policies so please review those prior to engaging to their services.

Other information we might collect about you includes but is not limited to:

  • The pages you visited on our website and how long you have spent on each page
  • The products you viewed or added to your basket
  • The date and time you used our services
  • Your location
  • Your IP number

Where you have provided your consent we may use and process your information to contact you about new products, promotions, services or information we believe may be of interest to you.

If you wish to stop receiving the above information you can withdraw your consent by emailing us.

Provided that we do not have any lawful reason to keep and use your information, you have the right to:

  • Ask for a copy of the information we hold about you
  • Correct and update your information
  • Withdraw your consent

We offer worldwide shipping and free shipping to orders over 50 Euro.

All orders are hand-packed and handled with care by our team, who aims to post your order within the next working day.

Every shipment is secure but recorded and traceable delivery is also available upon request.

In the unlikely event, the item you have ordered is out of stock, we will email you with the time frame expected for your order to be ready.                                                                                                                                      In case that doesn’t suit your needs, we can make a refund.

Cancellations or order changes:

If you wish to make changes on your order we are more than happy to assist you.

This is only possible before your order has left our offices for delivery so please contact us as soon as possible.

 

All prices on our website include VAT.

The prices of our products are subject to change without any notice.

By submitting an order with us you confirm that:

  • You are 18 years old or over and with no visual impairment.
  • You are in possession of a valid prescription issued by a registered qualified professional after an eye exam within the last 2 years or 1 year if you are over 60 years old.
  • You have read, understood and agreed to our packaging/delivery, returns/changes and terms/conditions policies.

Prior to accepting an order, we may, at our discretion:

  • Request copy of your written prescription, emailed to us.
  • Request contact with the registered qualified professional who prescribed your order for any further specifications/details.
  • Request PD (pupillary distances) measurements when needed. If you cannot provide this, you accept that we can use an average PD measurement.

Everything you see on our page, logos images etc are subjected to copyright and may not be used without permissions.

We as go4lenses make every effort to keep everything accurate and up to date but we shall not be liable for any error or omissions in the site.
We as go4lenses shall not be liable for any errors while ordering the wrong prescription its up to the customer to provide the correct information.

 

 

 

 

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